Appointments can be made online via our booking platform. By making a booking, you confirm that the information you provide is accurate and complete.
It is your responsibility to select an appropriate appointment type and time. If you are unsure, please contact us prior to booking.
Where relevant, you agree to provide accurate and up-to-date medical information to assist in your care.
If you are attending under a GP care plan or other referral-based service, it is your responsibility to ensure a valid referral is in place prior to your appointment. Failure to provide appropriate documentation may result in standard consultation fees being charged.
You may bring relevant reports to your appointment or send them in advance to admin@nextphasephysio.com.au.
All consultation fees are payable at the time of your appointment unless otherwise arranged.
Fees may vary depending on the type and duration of the appointment. Any applicable rebates (e.g. Medicare, private health) are the responsibility of the client to claim unless otherwise stated.
We understand that life happens and plans can change. To help us provide fair access to appointments for all clients, we ask that you adhere to the following cancellation policy:
These fees help cover the reserved time that could have been offered to another client.
We understand that unexpected situations can arise. Exemptions may be made at the clinic’s discretion in cases of exceptional circumstances.
If you need to cancel or reschedule your appointment, please contact us as soon as possible—we appreciate your understanding and cooperation.
As we operate a small, home-based clinic with no reception, we ask that you:
Late arrival may result in a shortened session to avoid impacting other clients.
We are committed to protecting your privacy.
All personal and health information collected during the booking process and throughout your care is handled in accordance with applicable privacy laws. Your information will not be shared without your consent, except where required by law.
By booking an appointment, you acknowledge that physiotherapy involves assessment and treatment of physical conditions.
If you have any concerns about your suitability for physiotherapy, or if your condition changes prior to your appointment, please contact us to discuss.
We reserve the right to modify or cancel appointments where necessary, including due to unforeseen circumstances. In such cases, we will make reasonable efforts to contact you and reschedule.
For mobile physiotherapy appointments, you agree to:
At the scheduled time, please be available at the agreed location. Travel fees may apply where relevant.
By proceeding with an online booking, you acknowledge that you have read, understood, and agree to these Terms of Use.
If you have any questions about these terms, please contact us prior to making your booking.
